This is because we cannot test all of them, so we cannot guarantee that these are going to work. It is worth mentioning that Intel does not recommend the use of any kind of adapters, dockings, or converters. We have not heard back from you so we will proceed to close this thread now. To upload and attach a file, use the " Drag and drop here or browse files to attach" option below the response textbox. txt file), please attach it to your reply. To save your scan, click Next and click Save.Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan.
In order to check this further, could you please provide the following information?ġ- Is the behavior happening only on external displays (connected through the Docking Station) or is also happening on the laptops' built-in displays?Ģ- Do the flickering and freezing issues occur if you connect the displays directly to the laptops (without the docking station) using a straight-through connection (HDMI-to-HDMI, not using video adapters) with a single cable? Could you please test without the docking in case you haven't tried yet?ģ- Have you tested with the latest customized graphics driver provided by Dell* for those Dell* 5000 Series Latitude laptops?Ĥ- With the docking station disconnected, please generate the following reports:Ĥ.1 A Report for Intel® Graphics Drivers following the steps on the link.Ĥ.2 Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. I would uninstall the driver completely and reinstall using the one in dell website.Hello you for posting on the Intel® communities. There is a chance the 1404 driver version you're running is a generic version (I can also see this version on Intel website). In fact, brightness is something that usually depends more on the manufacturer customization (either driver, light sensors, or any other). I checked the release notes for 30.0.101.16 and they say nothing about " resolution or brightness" issues. I checked the dell website and the latest driver they have is 30.0.101.1404, A04, so it seems this could be an issue in the dell's driver (maybe in the customization they are supposed to configure.) The drivers pushed through Windows Update are supposed to be the drivers the system manufacturer has provided to Microsoft to distribute via the MS update service.
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